Welcome to Durbar Online Shopping Store!
Shipping And Delivery |
How do you deliver? | A. We use third party delivery service to deliver. Our goal is to deliver the products to your place on time. |
What if the item is out of stock? | A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available. |
|
What are your delivery hours? | A. We deliver from 8 am to 10 pm on 7 working days. Delivery time may vary depending on the holidays, political issues or natural disasters. |
|
How do I know when my order is here? | A. A delivery representative will call you as soon as they are at your house to let you know about your delivery. |
|
Do you serve my area? | A. We are currently serving to all places in Bangladesh. |
|
|
||
PAYMENT |
How do I pay? | A. We accept cash on delivery and we also have online payment system, mobile transactions, and many more. Don’t worry, our delivery representatives should always carry enough change. |
What is your discounting policy? | A. We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 -- the product is already sold at an 8% discount. This means that if the user applies a discount code for a 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92. |
|
|
||
Order & Returns |
I can’t find the product I am looking for. What do I do? | A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us of your requirement. You can also call 01401222888 or mail us at [email protected] . |
My order is wrong. What do I do? | A. Please Immediately call 01401222888 and let us know the problem. |
|
The product I received does not match the description. What can I do? | A. Please check the goods clearly after you have received it. 1. If you are not satisfied with the product you received, please contact your seller to agree on a solution. Please click Contact Seller on the order list page and send message to seller, you would better to provide photo of the goods, or testing video to seller in order that he/she can confirm goods issue and offer solution to you. And, please check the messages between you and seller on the page. 2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. |
|
How Do I Track My Order? | Keytar cray slow-carb, Godard banh mi salvia pour-over. Slow-carb @Odd Future seitan normcore. Master cleanse American Apparel gentrify flexitarian beard slow-carb next level. | |
What is your policy on refunds? | A. You may get a refund within seven (7) days on unopened or spoilt packaged products. For diapers and perishable products, such as milk, fruits, and fresh vegetables, we have a one (1) day return policy. We will not accept any diaper items as returns if more than 20% of the pack has been used. We reserve the right to refuse a refund. Please contact us at 01401222888 if you want to return an item. |
|
Can I order over the phone? | A. Absolutely. Our hotline is 01401222888 |
|
What about quality? | A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free. |
|
How are you sourcing your products? | A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products. |
|
|
||
Random Questions |
How does the site work? | A. You can browse the site by using the search bar to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time, you are done. A delivery representative will then deliver your order right to your home or office. |
How can I contact you? | A. You can always call 01401222888 or mail us at [email protected] |
|
Should I tip the delivery representative? | A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount. |
|
What about the prices? | A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. |